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Benefits of Having A Customer Portal

Here are some of the benefits you'll gain from deploying a customer portal

1. Both you and your customers
will save time.
2. Satisfied, loyal customers
3. Improved Processing Efficiency
Eliminate mundane chores related to communication with the client, whether it’s about RFQs or status updates, which saves you time and energy.
Process data requests and filling orders faster will result in more satisfied customers. Helping the customer makes them more reliant on your services.
Serving more customers at a higher level increases annual sales. The integration with the rest of your systems makes it easier to take orders and make more sales.
Data access around
the clock		 Ease of use for
your customers		 Deep
Personalization		 Richer
insights
What you get The self-service model leads to lower support costs and higher rep productivity. Lowers per order transaction costs by 30% Increasing sales with the use of personalised suggestions Uncover data that may lead to new business opportunities.
What your customers get Less time to get things done. Get back to the things that matter most. Order online & get the products conveniently A level of customer service unmatched in the industry Find the products you need, when you need them

Why do you need a customer portal?

Over the years, manufacturing industries have figured out how to compete on price, product quality, and service. But price and product quality alone are no longer deciding factors for customers. Customer experience is what keeps them coming back. A digital customer experience is becoming more and more critical to building positive, long-lasting relationships.

Having a Customer Portal gives you the tools you need to go above and beyond your customers' expectations and keep them coming back. A tool that helps you and your customers is a win-win situation. With a customer portal, your customers can access their information 24/7 and have a more personalized experience. This will strengthen your customer relationships and make your company a leader in the industry.

Key Features of Capella Customer Portal

Your customers can submit RFQs directly to you in the format you need.

Submit RFQs

Access Documents

Bi-directional secure sharing area for documents between you and your customer. Allow your customers to easily and securely share docs about RFQs and other documentation.
Customers can see what's been ordered when it was shipped, and how much it cost.

Order Status & Sales History

Payment history and invoices

Customers can see what's been ordered when it was shipped, and how much it cost.

What Customers Say

We wanted to release our app on all platforms. With the help of Capella's expertise we got a Progressive Web Application, iOS, and an Android app; all in one shot!

Michel Mcconnel
Lead UX Designer @ Google

Capella is a great partner and brings a lot of application development expertise to the table. They are truly committed to the success of the company and work closely with our team.

Kevin Haddad
Owner & CEO

We have a long - term software strategy for patient care. Capella Solutions has been an ideal partner because the team offers a diverse range of skills that crosses a range of platforms.

Jon Lindgren
CEO of Recovery Networks

Capella continues to help us innovate, their knowledge of different technologies, specially search discovery and data analytics have helped us shape products for our customers, faster, better

Felipe Saldana
-Senior Developer

Discover Why Capella is the Right Data Partner for Your Organization

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