
Benefits of Having A Customer Portal
Here are some of the benefits you'll gain from deploying a customer portal
Eliminate mundane chores related to communication with the client, whether it’s about RFQs or status updates, which saves you time and energy.
Process data requests and filling orders faster will result in more satisfied customers. Helping the customer makes them more reliant on your services.
Serving more customers at a higher level increases annual sales. The integration with the rest of your systems makes it easier to take orders and make more sales.
Why do you need a customer portal?
Over the years, manufacturing industries have figured out how to compete on price, product quality, and service. But price and product quality alone are no longer deciding factors for customers. Customer experience is what keeps them coming back. A digital customer experience is becoming more and more critical to building positive, long-lasting relationships.
Having a Customer Portal gives you the tools you need to go above and beyond your customers' expectations and keep them coming back. A tool that helps you and your customers is a win-win situation. With a customer portal, your customers can access their information 24/7 and have a more personalized experience. This will strengthen your customer relationships and make your company a leader in the industry.
Having a Customer Portal gives you the tools you need to go above and beyond your customers' expectations and keep them coming back. A tool that helps you and your customers is a win-win situation. With a customer portal, your customers can access their information 24/7 and have a more personalized experience. This will strengthen your customer relationships and make your company a leader in the industry.
Key Features of Capella Customer Portal
Your customers can submit RFQs directly to you in the format you need.
Submit RFQs
Access Documents
Bi-directional secure sharing area for documents between you and your customer. Allow your customers to easily and securely share docs about RFQs and other documentation.
Customers can see what's been ordered when it was shipped, and how much it cost.
Order Status & Sales History
Payment history and invoices
Customers can see what's been ordered when it was shipped, and how much it cost.